How to buy from the xinamarie mosaic shop   Ordering, Paying and Shipping from Xinamarie.com Ordering: To order, simply send an email with the product(s) you are interested in, or make out a shopping list using our shopping cart system. I will respond with shipping costs and the total order calculation, and will send you instructions to pay. You can make changes at any point in this ordering system, we always want to be sure you are getting exactly the right products you want and need! Samples and Sample Cards: We sell full sample cards of each of our range of tiles, for Euro 15.00 per tile type. Payment: We accept Credit Card (visa and MC), Paypal and direct bank transfer. When you email your order request, you will be sent instructions for your preferred method of payment. Once payment has been received, the goods will be shipped immediately. Shipping We are proud to ship everywhere in the world. To get the best prices for all locations, we use 4 different shipping methods, and which is best for you will depend on where you are located and how heavy your order is. We cannot be responsible for damage or loss during shipping. The case of damage or loss is extremely rare, but we will be happy to include insurance costs in the shipping quote at your request. Standard shipping quotes do not include insurance. See tables of shipping prices by country and weight   Our shipping methods are: Registered Mail (RAC):For smaller orders, up to 2kg, registered mail is the cheapest method. It generally takes 7-14 days to ship, and orders must be split into separate packages of 2kg (4.4lbs) each. Registered Mail can be sent to any location in the world. DHL (Europack, Europlus and Express: For medium orders to nearly all destinations in the world. Europack takes 3-5 days in Europe and Express takes 24-48 hours to the rest of the world. UPS Expedited : We have an excellent 70% off discount on UPS expedited shipping to North America. This is the best method for 30-300kg to North America. Delivery in 3-5 days. Shipping and Handling Costs: See tables of shipping prices by country and weight. Customs and Taxes: All our prices are VAT exclusive and do not include any applicable customs duties. For information on the duties which apply to your country, please enquire at your local customs office. Private customers in the EU must always pay the VAT sales tax. Private customers outside of the EU are exempt from VAT if the shipping method guarantees proper customs procedures (only courier, no post). Registered companies outside of Italy, with VAT number or the equivalent for your country, are exempt from the sales tax regardless of shipping method. Returns Policy: If you are unsatisfied with the materials, return them to us within 4 weeks of your receipt of them, and we will either refund your money or replace/exchange the returned materials. Privacy: Please note: Italy has one of the strictest privacy legislations in the world and we are proud to be compliant with it. The personal data received by Xinamarie mosaici is used only for the processing of your purchases. They will not be given to third parties nor used for purposes different from the one above. The treatment of data will comply fully with the Italian privacy law (legge n. 196/2003) which, by treatment means every operation undertaken with or without the use of electronic equipment concerning collecting, processing, conservating, communicating and broadcasting personal data. According to Article 7 of Law 196/2003, in any moment you can exercise your right to access, update, rectify, cancel or oppose the treatment of your personal data. Responsible for the treatment of your data is Xinamarie Mosaici di Christina Ayer - Via Polli, 7 - 25087 - Sabbio Chiese, Brescia, ITALIA - CONTACT US - for anything concerning your personal data. If you would like more information please send an email